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Privacy Policy

Last Updated: August 27, 2025

Serengeti Scents ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, and communicate with us via the WhatsApp Business Platform.

 Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

 1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

​ ​ a)      Personal Data Personally identifiable information, such as your name, shipping address, email address, and mobile telephone number, that you voluntarily give to us when you purchase products or contact us.

​ ​b)      Financial Data Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase an order. We store very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processors, and you are encouraged to review their privacy policy and contact them directly for responses to your questions.

​ ​c)       Communication Data When you communicate with us via WhatsApp, we collect your phone number, the content of your messages, and related metadata. This includes communications for customer service, order updates, and, with your explicit consent, marketing messages.

​ ​d)     Derivative Data Information our servers automatically collect when you access our website, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the site.

 2. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you to:

      • Process your payments and fulfill and manage your orders.
      • Deliver products and services to you.
      • Communicate with you regarding your account and orders via email and WhatsApp.
      • With your explicit consent (opt-in), send you promotional messages via WhatsApp about new products, sales, and offers.
      • Request feedback and contact you about your use of our website and products.
      • Monitor and analyze usage and trends to improve your experience with our website.
      • Comply with our legal and regulatory obligations under Kenyan law.

 

3. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

      • By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
      • Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and delivery services.
      • Meta Platforms, Inc.: To facilitate communication via the WhatsApp Business Platform, your phone number and message data are processed by Meta in accordance with their policies.

4. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

 5. Your Data Protection Rights under Kenyan Law

In accordance with the Kenyan Data Protection Act, 2019, you have the following rights:

      • The right to be informed about the use of your personal data.
      • The right to access your personal data in our possession.
      • The right to object to the processing of all or part of your personal data.
      • The right to the correction of false or misleading data.
      • The right to the erasure of false or misleading data about you.

To exercise these rights, please contact us using the contact information provided below.

 6. Policy for Children

We do not knowingly solicit information from or market to children under the age of 18. If you become aware of any data we have collected from children under age 18, please contact us using the contact information provided below.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by updating the "Last Updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.

 8. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

P.O. Box 15935 – 00509, Nairobi, Kenya
[email protected]
+254759604108