Terms of Service

Terms of Service for Serengeti Scents

Last Updated: August 27, 2025

Welcome to Serengeti Scents! These Terms of Service ("Terms") govern your use of our website, services, and products provided by Serengeti Scents ("we," "us," or "our"). Our website and e-commerce platform.

By accessing our website or purchasing our products, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the service.

1. Use of Our Website

You agree to use our website for lawful purposes only. You must not use our website in any way that is unlawful, fraudulent, or harmful. You must be at least 18 years of age to use this website and purchase products.

2. Products and Sales

a) Product Information: We strive to be as accurate as possible in the descriptions of our products. However, we do not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free.

b) Pricing: All prices are listed in Kenyan Shillings (KES) and are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed.

c) Payment: We accept payment through the methods specified on our website at checkout. All payments are processed through secure third-party payment gateways.

d) Returns and Refunds: Please refer to our Returns Policy page for detailed information about options and procedures for returning your order.

3. WhatsApp Communication

By providing us with your mobile phone number, you consent to our use of WhatsApp to communicate with you.

a) Transactional Messages: You agree to receive transactional messages related to your orders, including order confirmations, shipping updates, and customer service inquiries.

b) Marketing Messages: We will only send you promotional and marketing messages via WhatsApp if you have explicitly opted-in to receive them. You can opt-out at any time by replying "STOP" to any marketing message you receive from us.

4. Intellectual Property

All content included on this site, such as text, graphics, logos, images, and software, is the property of Serengeti Scents or its content suppliers and is protected by Kenyan and international copyright laws.

5. Limitation of Liability

Serengeti Scents will not be liable for any direct, indirect, incidental, special, or consequential damages that result from the use of, or the inability to use, this site or the products purchased on the site.

6. Governing Law

These Terms shall be governed and construed in accordance with the laws of the Republic of Kenya, without regard to its conflict of law provisions.

7. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will provide notice of any changes by posting the new Terms on this site and updating the "Last Updated" date.

8. Contact Us

If you have any questions about these Terms, please contact us:

P.O. Box 15935 – 00509, Nairobi, Kenya
[email protected]
+254759604108